Terms of
Service.

These terms apply to anyone who uses wemovemontana.com or books a move with Moving On Up LLC ("we," "us," "our"). By requesting a quote or hiring us, you agree to the terms below. Your written estimate is the operative agreement for your move.

Length of move

All online estimates for time length of move are approximate and not guaranteed. We base them on our aggregate experience serving similar households. Every move is unique in nature, and therefore service time can vary. Factors such as presence of stairs or elevators, distance from the residence to the truck parking area, and driving time, affect the service time.

Service minimums

Minimums must be agreed to in order to reserve a move. We reserve local jobs with a three hour minimum requirement on most weekdays and sub-peak days. A four hour minimum is required on Saturdays and Sundays, holidays, certain remote cities, and certain peak days.

Double driving time

Licensed and insured moving companies in Montana and most states charge door-to-door driving time. This means that hourly charges begin at the time we begin travel to your pickup location and end when the service truck arrives back at our facility or yard. The hourly rate for drive time is generally, but not always, less than the normal rate.

Payment method

We accept cash or credit/debit cards. Unless an exception is made by Moving On Up management before work begins, we do not accept personal, business, or cashier's/traveler's checks or money orders. Hourly rate continues until we are paid in full, so being ready will save you money. The primary cardholder must be present to sign the receipt on the credit card slip and have a government-issued photo ID/DL matching the credit card.

Household appliances

We are not an appliance service company. We can reconnect and disconnect electric appliances, but we do not provide or carry liability coverage for reconnection of water and gas lines, pipes, and faucets. In the event customers insist on reconnection of such lines, it is the customer's responsibility to ensure that lines of washers, dryers, refrigerators, and faucets are connected properly to avoid accidents. Additionally, we do not cover any mechanical damage of appliances while transporting, unless external physical damage is caused by our movers.

Packing services

Our movers will pack all items that are not being packed by the owner if desired. Plastic wrap and tape are always free, but materials such as boxes, packing paper, and bubble wrap are optional for an additional charge.

Parking tickets

Onsite parking is to be arranged by the customer. Tickets accrued due to the absence of parking permits and lack of adequate parking are to be paid by the customer.

Walls and hardwood floors

Our movers will move heavy and bulky items such as gun safes, appliances, refrigerators, and pianos as long as it can be performed safely. Additionally, we are frequently asked to move oversize furniture in narrow and tight hallways and stairwells. Unfortunately, doing so may result in damage to floor, wall, and ceiling surfaces. If you wish to take this risk, Moving On Up will not be responsible for any resulting damage.

Plants

Our movers can move home and garden potted plants. We will protect and guard them to the best of our abilities. However, due to their fragile nature we cannot guarantee their intact arrival. Plants are not covered under our insurance policy and the customer assumes all responsibility for any resulting damage. Please note that heavy and bulky potted plants are subject to "heavy item fees."

Extra charges

Applicable extra charges apply for the following: packing materials such as boxes, packing paper, and bubble wrap (except for tape and plastic wrap); heavy and bulky items such as pianos, gun safes, sheds, decks, etc.; overnight lodging; in-transit storage; driving time; and tolls.

TV mounts

We can remove your wall-mounted TVs, mirrors, and artwork, but cannot mount them at the new location. Please consider hiring a licensed building contractor, home decorator, or handyman for such projects.

Flat-screen TVs

We will apply maximum safety precautions while transporting your LED and LCD TVs. However, we require testing by our movers before and after the move. Please allow a few minutes for us to inspect and test the TVs prior to our departure.

Final inspection

We do an initial walk-through at the pickup location before starting work and a final inspection at the delivery location when we're finished. The client or a significant other must be present during the initial walkthrough and final inspection.

Contact

• Phone: (406) 241-9799
• Email: Movingonup@gmx.com